OperationsFull-TimeRemote — Worldwide
Client Success Manager
Own the client relationship from onboarding through long-term retention, ensuring every client has a seamless Nolojia experience.
About the role
As a Client Success Manager at Nolojia, you'll own the client relationship end-to-end. From onboarding through long-term retention, you'll ensure every client receives maximum value from their VA, monitor service quality proactively, and resolve any issues before they become problems. You'll be the human face of Nolojia's service quality commitment.
Responsibilities
- Onboard new clients — set expectations, introduce their VA, and establish workflows from day one
- Run regular check-in calls to gauge satisfaction and identify expansion opportunities
- Monitor VA performance and intervene early when quality issues arise
- Handle escalations swiftly and professionally — turning problems into loyalty moments
- Track client health metrics: satisfaction scores, retention rate, and account expansion
- Coordinate upsells and service expansions with the sales team
- Gather structured client feedback and relay insights to the operations team
Requirements
- 3+ years in customer success, account management, or client services
- Outstanding communication and relationship-building skills
- Experience managing 15+ accounts simultaneously
- Proactive, solutions-first mindset with a strong bias for action
- Comfortable operating in a fast-paced, fully remote environment
Nice to have
- Experience at a VA agency, BPO, or outsourcing company
- Familiarity with CRM and helpdesk tools (HubSpot, Intercom, Zendesk)
- Background in operations or project management
What we offer
- Competitive monthly salary
- 100% remote
- High-impact role — you directly shape how clients experience Nolojia
- Direct path to Head of Client Success as we scale
- Strong internal support — you won't be doing this alone
- Paid skills assessment
Apply for this role
Client Success Manager